Reference

Your Rights and Obligations at level303

These Terms & Conditions govern every account you hold, every transaction you make, and every session you open on level303 — from your first deposit via DANA or…

Applies to all accountsDANA, OVO, GoPay, QRIS coveredIndonesia region scopeEffective upon registrationSubject to local law

Explore the Lobby Read FAQ

What These Terms Actually Cover

level303 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

level303 operates under a set of terms that define account eligibility, fund management, and platform access — all of which depend on local law in your region of Indonesia. When you deposit using GoPay or QRIS, those transactions are bound by the payment terms outlined here,

1
including processing windows and dispute procedures. Withdrawals follow a verification step: our team confirms account ownership before funds are released, usually within one to three business hours. Any breach of these terms — including sharing account credentials or attempting chargebacks outside the process we define —
2
may result in account suspension. You may request a written copy of the current terms at any time through our live chat support channel, which operates from 08:00 to 23:00 WIB daily.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM KAMI

How to Reach Us About These Terms

Team online

Live Chat

Our live chat channel is open daily from 08:00 to 23:00 WIB. Ask about any clause in these terms, request a formal copy, or flag a transaction dispute — a dedicated agent will respond within two minutes on average.

Email Support

Send a detailed written query to our support email for formal documentation requests, account-closure instructions, or terms-related objections. We aim to respond within 24 hours on business days, with a timestamped reference number for your records.

Help Centre

Our online Help Centre hosts the full, version-dated text of these Terms & Conditions. You can access it from your account dashboard at any time, on any device — no additional login required once your session is active.

KEAMANAN DAN KEPERCAYAAN

How We Manage Your Account and Data

Every account on level303 is protected through a combination of session-based authentication, two-factor verification prompts, and encrypted data storage.

Data Retention

We retain your account data for the period required by applicable financial regulations in Indonesia. After account closure, personal data is archived in encrypted form for a maximum of five years, then permanently deleted from our servers.

Cookie Policy

Cookies on level303 are used solely for session management and fraud prevention. We do not use third-party advertising cookies. You can adjust cookie preferences from the footer of any page without affecting your account access or transaction history.

Account Security

Your password is stored as a salted hash — never in plain text. We recommend changing it every 90 days and enabling the two-factor authentication prompt available under Security Settings in your account dashboard for an added layer of protection.

Transaction Records

Every deposit and withdrawal via DANA, OVO, GoPay or QRIS generates a timestamped record visible in your Transaction History tab. These records are available for download as a PDF and can be used to support any formal dispute you raise with us.

Terms Updates

When we update these Terms & Conditions, we notify you via the email address registered to your account at least seven days before changes take effect. Continued use of the platform after that date constitutes acceptance of the revised version.

Requesting Changes

To request corrections to your personal data, initiate an account closure, or formally object to a terms clause, contact us through live chat between 08:00 and 23:00 WIB or submit a written request via our support email with your account ID.

Terms & Conditions — Questions We Get Asked

If you have a specific question about your rights under these terms, the fastest path is our live chat channel open daily from 08:00 to 23:00 WIB. The answers below address the points we hear most often from accounts across Indonesia.

No. You accept these terms once during account registration. If we update them materially, we will notify you by email at least seven days before the new version takes effect, and a prompt will appear on your next login asking you to confirm acceptance.

Depending on the nature of the breach, your account may be temporarily suspended or permanently closed. We will notify you via your registered email and give you an opportunity to respond before any permanent action is taken, except in cases of confirmed fraud.

Yes. Every transaction processed through DANA, OVO, GoPay or QRIS is governed by both these Terms & Conditions and the individual payment provider's own policies. Your level303 Transaction History tab shows a timestamped record of each transaction for your reference.

The current version is always available in the Help Centre section of your account dashboard. You can also request a formal PDF copy with a version date by contacting live chat between 08:00 and 23:00 WIB or via support email — we will send it within 24 hours.

No. Any material change to these terms requires at least seven days' advance notice sent to your registered email. Minor corrections such as formatting or typographical fixes may be made without notice, but will not alter your rights or obligations under the agreement.

Raise a formal objection through live chat or support email with your account ID and the specific clause reference. Our compliance team reviews all objections within three business days and will respond in writing to the email address on your account.

Access to specific features and eligibility for certain account types depends on local law. Where local law permits, all standard account functions — including deposits via DANA, OVO, GoPay and QRIS, and full lobby access — are available to you.

Your Rights and Obligations at level303

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

How We Manage Your Account and Data

Data Retention

Cookie Policy

Account Security

Transaction Records

Terms Updates

Requesting Changes

Terms & Conditions — Questions We Get Asked

01 Do I need to accept the Terms & Conditions every time I log in?

02 What happens to my account if I breach these terms?

03 Are my DANA and OVO transaction records covered by these terms?

04 How do I request a copy of the full Terms & Conditions document?

05 Can level303 change these terms without telling me?

06 Who do I contact if I disagree with a clause in these terms?

07 Does access to level303 depend on where I am in Indonesia?

Related Pages