How do I request a copy of the personal data level303 holds about me?

Submit a data access request via live chat on level303.xyz or email legal@level303.xyz. After we verify your identity — usually within 24 hours — we prepare and send your data export within 3 business days.

Can I ask level303 to delete my account and personal data?

Where local law permits, you have the right to request erasure. Contact us via the Message Centre in your account settings or by emailing legal@level303.xyz. We process erasure requests within 10 business days of confirmed identity verification.

Reference

Our Legal Terms for Indonesian Accounts

level303 operates under jurisdiction-dependent terms — what applies to your account depends on local law in Indonesia.

Jurisdiction: depends on local lawData policy: GDPR-aligned principlesContact: 24/7 live supportPayments: DANA, OVO, GoPay, QRISAccount rights documented

Explore the Lobby Read FAQ

What Our Terms Cover and Who They Apply To

level303 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service apply to every account opened at level303 where local law permits. They govern how your account is created, verified, and closed; how transactions via DANA, OVO, GoPay, and QRIS are processed and recorded; and how disputes are handled. Access to certain features

1
depends on local law, and we apply region-specific restrictions automatically based on your registered location. By opening an account, you confirm that you have read these terms and that participating in our platform is lawful in your jurisdiction. We update these terms periodically — the version
2
dated on this page is the active one, and continued use of your account after an update constitutes acceptance. If you disagree with any change, you may close your account by contacting support.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For any legal question — account rights, data requests, policy clarification, or jurisdiction queries — our support team is available around the clock. You can reach us via live chat on the site, email at [email protected], or through the in-app message centre. Responses to formal data or legal requests are handled within 3 business days.

Team online

Live Chat

Available 24 hours a day, 7 days a week directly on level303.xyz. Use the chat icon at the bottom right of any page to reach a legal-support agent without waiting on hold.

Email: [email protected]

Send formal requests — data access, account closure, policy disputes — to our legal inbox. We aim to respond within 3 business days and confirm receipt within 24 hours of your submission.

In-App Message Centre

Log into your account, head to Settings, then select Message Centre. Submit a legal or policy query there and we attach it directly to your account record for faster handling.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

We apply strict data-handling and account-security practices across every account on level303. From the moment your account is created to every transaction you make via DANA, OVO, GoPay, or QRIS, your information…

Data Encryption

All account data — including your transaction history across DANA, OVO, GoPay and QRIS — is encrypted at rest and in transit using AES-256 standards. We do not sell personal data to third parties under any circumstances.

Cookie Policy

We use functional cookies to keep your session active and analytical cookies to improve page performance. You can manage cookie preferences from the Settings menu in your account or via the cookie banner on first visit.

Data Retention

Account records are retained for a minimum of 5 years as required by applicable financial regulations. After account closure, identifiable data is anonymised within 90 days unless a legal hold applies to your record.

Access Requests

You may request a full export of your personal data at any time. Submit the request via live chat or email to [email protected] and we will prepare your data package within 3 business days of verification.

Account Security

Two-factor authentication is available for all accounts and we recommend activating it under Security Settings. Login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Right to Erasure

Where local law permits, you may request deletion of your personal data. We process erasure requests within 10 business days; some data may be retained where required by law or active dispute resolution.

Your Legal Rights and Policy Questions

These are the questions we receive most often about our legal terms, your account rights, and how we handle data. If your question is not covered here, reach our legal team via live chat or at [email protected] any time — we respond to formal queries within 3 business days.

Yes. Access to specific features and account functions depends on local law in your region of Indonesia. We apply automatic restrictions where required, and you are responsible for confirming that participation is lawful in your area.

Submit a data access request via live chat on level303.xyz or email [email protected]. After we verify your identity — usually within 24 hours — we prepare and send your data export within 3 business days.

Where local law permits, you have the right to request erasure. Contact us via the Message Centre in your account settings or by emailing [email protected]. We process erasure requests within 10 business days of confirmed identity verification.

Transaction records — including every deposit and withdrawal via DANA, OVO, GoPay and QRIS — are retained for a minimum of 5 years in line with applicable financial regulations. Records are anonymised 90 days after account closure, unless a legal hold applies.

We use functional cookies to maintain your login session and analytical cookies for site performance. Manage your preferences from the cookie banner on first visit or from the Settings menu inside your account at any time.

We post the updated terms on this page with a revision date. Continuing to use your account after the update date means you accept the revised terms. If you disagree, contact support to close your account before the effective date.

Raise a formal dispute via the in-app Message Centre under Settings, or email [email protected] with your account ID and transaction reference. Our legal-support team acknowledges disputes within 24 hours and resolves them per the jurisdiction clause in our terms.

Our Legal Terms for Indonesian Accounts

How to Reach Us on Legal Matters

Live Chat

Email: [email protected]

In-App Message Centre

How We Handle Your Data and Account Security

Data Encryption

Cookie Policy

Data Retention

Access Requests

Account Security

Right to Erasure

Your Legal Rights and Policy Questions

01 Does access to level303 depend on where I live in Indonesia?

02 How do I request a copy of the personal data level303 holds about me?

03 Can I ask level303 to delete my account and personal data?

04 How long does level303 keep my transaction records for DANA, OVO, GoPay and QRIS?

05 What cookies does level303 use and how do I control them?

06 What happens if level303 updates its legal terms?

07 How do I dispute a transaction or policy decision on my account?

Related Pages